Return

To start your return, contact our Customer Care team:

• Phone: +234 0703 009 7777, 0802 777 9877
• Email: care@suits.com.ng

Provide your complete order information and specify your reason for return. We’ll guide you through a smooth process.

Timeframe

Notify us within 3 days of delivery if you wish to return an item. All returns must be completed within 7 days.

Condition of Items

Items (suits, shoes, shirts, watches, ties, belts, suspenders, cravats, waistcoats, etc.) must be new, unused, and in their original condition, including all:

• Packaging
• Brand tags
• Accessories

Do not unfold packaged dress shirts until you are sure you will keep them. You may remove them from their carton or nylon pack to inspect.

Refund

Once we receive your return, we will validate its condition. Allow up to 10 business days for processing.

You can choose:

• Store Credit
• Exchange
• Cash Refund

We’ll email you once your return is processed.

Store Credit & Exchange

Store Credit equals the full value of your returned item. You can use it anytime to buy the same or another item of equal value, even if prices increase.

Exchanges let you swap for another item in the same or different category of equal value.

Items must remain unused with tags and original packaging.

Shipping

You have the right to refuse delivery if an item arrives damaged. We partner with trusted couriers like FEDEX to ensure safe delivery to your address or the nearest pickup location.

Gifts & Discounts

If a gift was included and is not returned, its value will be deducted from your refund. Discounts applied at purchase will not reduce your refund.

Questions?

For any questions, please contact us:

• 📞 +234 0703 009 7777, 0802 777 9877
• ✉️ care@suits.com.ng